The Role
Dates: August 11, 2025 -September 7, 2025
The Hotel Player Services Manager is responsible for overseeing all aspects of the player experience at the designated US Open player hotel. This role ensures smooth daily operations, exceptional customer service, and a welcoming, efficient environment for players, their teams, and VIP guests. The ideal candidate will be highly organized, service-oriented, and skilled at cross-functional coordination with both internal departments and hotel staff.
- Player Experience Oversight: Lead all on-site player service operations, acting as the primary liaison between the tournament and hotel personnel to ensure a seamless guest experience.
- Hotel Coordination: Serve as the main point of contact for hotel meetings, conference services, banquet management, and player-related buildouts. Coordinate all logistics and ensure proper execution of spaces used for tournament operations, including player medical, credentials, Roadwerx, recovery services, transportation, and LaVazza.
- Arrival & Departure Logistics: Work in close collaboration with the Hotel Reservations Manager to manage player check-in/check-out processes, coordinate transportation and luggage handling, and ensure a positive arrival and departure experience.
- Food & Beverage Oversight: Monitor and manage player dining operations in coordination with the hotel’s F&B team, ensuring quality service and accurate billing.
- Customer Service: Provide elevated, on-site customer service to players and VIPs, addressing concerns, resolving issues, and acting as a trusted resource throughout their stay.
- Staff Scheduling & Management: Oversee scheduling for hotel staff supporting player services to ensure adequate coverage and responsiveness.
- Anti-Doping Coordination: Act as the liaison between anti-doping control officers and hotel front desk staff, ensuring a discreet and organized process for on-site testing protocols.
- Banquet & Meeting Space Management: Coordinate with external groups utilizing hotel meeting and banquet spaces. Oversee pre-event setup, manage execution during events, and ensure proper billing and reconciliation post-event.
Who You Are
- Proven experience in hotel operations, event management, hospitality, or player services
- Exceptional communication, interpersonal, and organizational skills
- Ability to work effectively under pressure and handle high-profile clientele with professionalism
- Strong attention to detail, particularly regarding logistics, scheduling, and billing accuracy
- Experience managing cross-functional teams and external vendor relationships
- Flexibility to work extended hours, including evenings and weekends, throughout the duration of the tournament
- Familiarity with professional sports or tennis environments is a plus