The Role
Dates: August 13, 2025 - September 1, 2025
The Player Operations Park Manager is responsible for overseeing all on-court activities and operations at the Practice Courts, serving as the primary point of contact from initial setup through daily shutdown. This role ensures that practice sessions, activations, and court maintenance run smoothly and efficiently while delivering a professional and player-focused experience.
- Oversee daily operations and logistics at the Practice Courts, ensuring timely setup and breakdown of all scheduled activities and activations
- Monitor and stay up to date on the full practice and activation schedule for EPC courts, including any changes due to weather, delays, or last-minute adjustments
- Lead and coordinate a team of seasonal court attendants; deploy staff as needed for tasks such as drying courts or resetting equipment
- Ensure seasonal staff are receiving appropriate breaks and maintain accurate records of attendance and shift coverage
- Communicate effectively with staff regarding schedule updates, deployment changes, and other operational needs
- Serve as a key point of contact for players and coaches; respond to inquiries promptly and deliver exceptional on-site customer service
- Assist with minor court or equipment maintenance to ensure courts remain in top playing condition
- Collaborate closely with Courts & Grounds, Facilities Operations, and other internal departments to ensure seamless coordination and uphold the highest standards of operational excellence
Who You Are
- Strong leadership and communication skills with the ability to manage a team and interact professionally with high-profile stakeholders
- Detail-oriented with excellent organizational skills and the ability to adapt quickly in a fast-paced environment
- Comfortable working outdoors and on your feet for extended periods
- Knowledge of tennis court operations or tournament experience is preferred but not required